Contact Rummy Ludo

Reach us

Have a question about your ludo game account, a deposit made via PhonePe, GPay, or BHIM, a withdrawal delay, or a tournament result? Our support team is here to help. The two fastest ways to contact Rummy Ludo are through the in-app chat or by email. For payment-related queries, keep your UPI transaction ID or reference number handy, this single detail helps our agents resolve your issue in one exchange rather than multiple follow-up messages. For account access issues, having your registered mobile number ready will speed things up considerably.

Contact us

Email: [email protected]
In-app chat: open the Rummy Ludo app, tap Help in the bottom menu, and start a conversation instantly.

Office hours

Rummy Ludo provides two tiers of support around the clock via the automated chat assistant (live agents 9 AM to 9 PM IST). Our automated in-app chat assistant handles frequent queries, KYC status checks, deposit confirmations, bonus credit queries, and ludo game rules, 24 hours a day, 7 days a week, with instant replies. Live human support agents are available Monday to Sunday, 9:00 AM to 9:00 PM IST. Emails sent outside agent hours are queued and answered on priority the next morning. During high-traffic periods, such as major ludo game tournaments or festival cashback events, response times may be slightly longer, but we always aim to reply within 12 hours.

Online-only support

Rummy Ludo is a 100% digital platform and all support is provided entirely online. There is no physical office, branch counter, or walk-in location anywhere in India, support is delivered exclusively through email and in-app chat. This approach means faster, fully documented responses compared to any in-person alternative. Our online team handles everything end-to-end. Reach us anytime via the app or at [email protected], no appointments, no queues, no travel required.